How do you respond when mistakes happen?
This video displays three potential responses from managers:
2) Passive Aggressive
We enlist the help of our team of young thespians to demonstrate examples of how management often deals with mistakes and failures.
The policies of the organization should not be used to turn the employee relationship into an adversarial one but should be utilized as an opportunity to develop the team. Managers may inadvertently be aggressive, or may not always recognize when they come across as passive aggressive, but with awareness can turn mistakes into teachable moments.
Remember to manage humans as humans and lead your team towards the larger vision rather than being sidetracked by mishaps or disrupting progress through poor communication.
Video produced with help from @iz_fnb / @thelegitabbie
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Jon Isaacson has a monthly feature column with Restoration & Remediation (R&R) Magazine titled The Intentional Restorer