Question Of The Day:
As a service based organization with hands on production, why should I spend time scheduling when I can spend that time selling or producing?
We will answer your question by first asking a question of our own, what is scheduling?
1) Scheduling is shared system within our organization that creates transparency. Transparency is a key factor for multi-lateral accountability as it makes our commitments as a team visible for the entire team. When we schedule as a team, the team sees how the team is working and we expand the opportunity for individuals to work as a team.
2) Scheduling is a system within our organization that creates a baseline for clarity in communication. Scheduling answers who, what, where and when for our team and our customers. Scheduling as a team is an essential discipline, accomplishing scheduling proficiency and team synergy require an uncommon commitment to seeing the process through.
3) Scheduling is a system within our organization that enables consistency to flow through our service processes. When our team members are committed to valuing our employees and customers through clear communication this process enhances the consistency of response.
Communication is our organization showing our customers that we value them.
Clarity and consistency is our organization showing our employees that we value them.
When management is leading by example to set a tone that our team is committed to being clear and consistent, those values and expectations are put in motion. In contrast, when management makes declarations of value that they do not exemplify, momentum is inhibited by those who talk about it most.
Scheduling is a simple process, but it requires an uncommon commitment from every level of the team towards acting upon organizational values.
Scheduling is a system that requires team members to be intentional, and once the system is functional it can be more readily adjusted to serve shifts in organizational needs.
Would your team benefit from discussing productivity enhancement with MIZDOTBIZ? Contact us today
The DYOJO is the Do Your Job Dojo. In The DYOJO we want to help each other develop intentionally.
Jon Isaacson has a monthly feature column with Restoration & Remediation (R&R) Magazine titled The Intentional Restorer