Jon Isaacson
  • Home
  • Words

Project Manage Much? Make Your Schedule Visible (Video)

11/1/2016

0 Comments

 
Have you ever wanted to peer behind the curtain to observe how other organizations are addressing some of the shared challenges that all businesses face? For better or for worse, our video on Creating a Visible Production Schedule walk you through our process for making our team's work flow visible. Simply put, these are our project management tips and resources from managers for managers to help managers manage. 
Key objectives for our team as we worked through the production system optimization process:

  1. Our system must be simple – we need tools that incorporate resources that we are already using. Many programs that we reviewed required a full time commitment to entering, managing and updating data which was problematic as the point of the system was to improve production processes not slow them down.
  2. Our system must be visible – we needed a means to keep our existing work in visible categories for response as well as prepare for new upcoming projects or critical transitions in progress. We incorporated an open office or shared space concept, which we wrote more extensively on in Restoration & Remediation magazine (HERE), so it made sense to have our work load accessible for discussions throughout the work day.

Our organization was willing to spend money on the right program, but as noted above, we found that many of the most extensive programs were also too labor intensive for our needs. More than return on investment, we were concerned with practicality of the process, clarity of the communication portals and engagement within the team to help propel our mission forward. If you have worked with the insurance process than you know there is no shortage of paperwork for all parties involved, adding another lengthy data heavy process was going to be counter-productive.

What are the benefits of scheduling? Communication is our organization showing our customers that we value them. Clarity and consistency is our organization showing our employees that we value them. Scheduling creates 1) transparency, 2) a baseline for clarity and 3) consistency (read more HERE).

Communication within the organization is essential to setting up service teams for success when they are on the front lines of taking care of customers. Without clear and consistent communication an organization will at best struggle to reach its potential, a common ailment for many businesses of all sizes, and at worst will fold up altogether. Let the desire to improve the process push your leadership team to make communication a priority, or if you are tired of all the negative customer calls and high turnover, perhaps it’s time that management takes some responsibility (see our article published at R&R on The Five Layers of Communication). 

Video credit @thelegitabbie / Youtube

Jon Isaacson is a friend to facilities and risk professionals, partnering to enhance education, networking and assisting with recovery when the worst of it all hits the fan. While in college, the young Jon responded to an ad in the local paper for carpet cleaning and discovered the world of property restoration.  Continuing the pattern of mentorship taught to him, Jon has built his business acumen growing organizational strength through professional relationships, employee development and process improvement. In addition to working full time, raising a family and volunteering, Jon writes, speaks and serves as director of local facilities networking group LFMC. 
​
0 Comments



Leave a Reply.

    The DYOJO Podcast

    Author

    Thoughts on personal and professional development. 

    SUBSCRIBE TO THE DYOJO
    SUBSCRIBE
    Jon Isaacson, The Intentional Restorer, is a contractor, author, and host of The DYOJO Podcast. The goal of The DYOJO is to help growth-minded restoration professionals shorten their DANG learning curve for personal and professional development. You can watch The DYOJO Podcast on YouTube on Thursdays or listen on your favorite podcast platform.

    Archives

    February 2023
    January 2023
    November 2022
    February 2021
    June 2020
    May 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    June 2019
    May 2019
    April 2019
    February 2019
    December 2018
    September 2018
    August 2018
    July 2018
    June 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    April 2017
    March 2017
    February 2017
    January 2017
    December 2016
    November 2016
    October 2016
    September 2016
    August 2016
    July 2016
    June 2016
    May 2016

    Categories

    All
    Accountability
    Advice
    Analysis
    Authenticity
    Awkward
    Best Practices
    Blame
    Branding
    Business
    Business Solutions
    Care
    Career
    Character
    Claims
    Clarity
    Coaching
    Collaboration
    Commitment
    Communication
    Community
    Conflict
    Conflict Resolution
    Connect
    Connection
    Consistency
    Construction
    Controversy
    Creative
    Creative Solutions
    Criminal Justice
    Culture
    Culuture
    Customer Service
    Delusion
    Development
    Discipline
    Disgruntled
    Disruption
    Diversity
    Do Good
    Dysfunction
    Education
    Efficiency
    Emotional Intelligence
    Empathy
    Employee Development
    Employee Engagement
    Endurance
    Engagement
    Entrepreneur
    Environment
    Equipment
    Estimating
    Events
    Example
    Experiments
    Failure
    Family
    Fear
    Feedback
    Fitness
    Food
    Fun
    Funny
    Goals
    Good Cause
    Growth
    Growth Mindset
    Happiness
    Health
    High Horse
    Hiring
    Honesty
    Humanity
    Humanize
    Identity
    Incentives
    Influence
    Innovation
    Inspiration
    Insurance
    Intelligence
    Inter
    Interview
    Introspective
    Investing
    Issues
    Leadership
    Lean
    Listening
    Loyalty
    Management
    Marketing
    Meetings
    Mentorship
    Millennials
    Momentum
    Money
    Motivation
    Music
    Networking
    Non Profit
    Opposition
    Optimization
    Organization
    Parenting
    People
    Podcast
    Preparation
    Presentation
    Prioritization
    Process
    Process Improvement
    Production
    Productivity
    Profitability
    Progess
    Progress
    Project Management
    Promotion
    Property Restoration
    Publication
    Published
    Purpose
    Quality
    Racism
    Reform
    Relationships
    Respect
    Review
    Risk
    Safety
    Sales
    Scheduling
    Service
    Simple
    Social Media
    Society
    Soft Skills
    Speaking
    Status Quo
    Structure
    Success
    Symptoms
    Systems
    Team Building
    Tools
    Training
    Transparency
    Trauma
    Trust
    Truth
    Turnover
    Unity
    Values
    Video
    Vision
    Volunteer
    Water Damage
    Website
    Writing
    Xactimate
    Youth Sports

    RSS Feed

    ​<script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/unique-methods/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">window.dojoRequire(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us5.list-manage.com","uuid":"b9016446bd3c6a9f0bd835d4e","lid":"83282ffb9e","uniqueMethods":true}) })</script>

Jon Isaacson

The DYOJO 
The DYOJO Podcast
The Intentional Restorer

Connect. Collaborate. Conquer.
© COPYRIGHT 2015. ALL RIGHTS RESERVED.
  • Home
  • Words