There are few things in life that cost you very little and yet can have significant positive collateral impact in the life of another human. Paying someone a compliment will only cost you a few seconds of air and yet it has the potential to be a seed or a watering that flourishes in the life of a fellow human. We are well aware that words have the power to bring us to our knees, but words from the same stink filled sources also have the power also to lift spirits, raise confidence and inspire momentum.
We recently had a very pleasant experience at a local eatery with a new waitress. What this young lady lacked in experience she more than made up for with the eagerness of a human who enjoyed helping fellow humans. Our waitress was personable, she smiled as she worked and greeted patrons with cheer. Our waitress was busy but she did not allow that to inhibit her from communicating with care. For example, we had requested non essential items from the kitchen, she politely stated, "I will grab those for you as soon as I clear this table so these customers can be seated." We made sure to inform her manager of her value, to tip well and to express our gratitude for this customer service professional in the making.
For many industries, service is an essential component of the product offering. Those who interact with customers communicate with their attitudes, personas, body language, word choice, pronunciation, etc. When service providers create a positive experience for customers they create an atmosphere where patrons become those who will want to return to spend their dollars in the organization.
We try to celebrate our positive customer feedback as we understand how many layers are baked into the process of bringing a positively finished customer experience confection from the project oven. When a patron chooses to hire our company, appreciates the process, enjoys our people's efforts, awards our team with a payment in full and then ices that cake with positive feedback, that's a party. We keep those nuggets of human positivity on our Wall of Fame and incorporate the details of their experience in our weekly meetings. For those out there who have taken pen to paper, fingers to keyboard and have joined the positive posting fans of an organization that has done them right, many thanks!
As consumers of service and as humans of the same race, it is important that we vocalize our gratitude. The paying of an earnest compliment has few equals on return in human value. The example of paying an earnest compliment has the potential to create a tsunami of positive momentum, as those that directly experience its effect are awakened to a universe as it should be. Life can be simplified as well as dignified when humans treat humans as humans. Enjoy the art in life, positive practitioners of customer service are artists with a human pallet.
Get your compliment check book out and start making some payments.
Thoughts on personal and professional development.
Jon Isaacson, The Intentional Restorer, is a contractor, author, and host of The DYOJO Podcast. The goal of The DYOJO is to help growth-minded restoration professionals shorten their DANG learning curve for personal and professional development. You can watch The DYOJO Podcast on YouTube on Thursdays or listen on your favorite podcast platform.