The guidelines for discipline are the same as the guidelines for leadership they are just applied in a different way as each situation requires examination. Our work in roles of leadership boil down to creating a culture of clarity, consistency and accountability. As we build clarity around our vision, values and the processes that will help our teams and individuals to succeed there will be those who push back on those changes. Resistance is healthy when individuals are discovering whether they can buy into a vision and contribute to the culture, the discernment for a leader needs to be applied to whether the push back is part of a process or embedded in a person’s character. Does the situation of resistance show someone who has made a mistake, someone who is processing the changes or someone who has decided to be an obstacle to progress? Contributing to a cultural change requires a commitment of the brain and the body, to understand the vision and to put the values into practice.
Understanding and Application have four basic quadrants:
An individual who understands the vision and has chosen to follow and apply the process (Understand + / Apply +). Even in this sector of people, there are those who push back but who ultimately contribute to the team. Individuals work through changes in unique ways and some may be processors who take a bit more time to grasp and engage the details even while they are on board with the overall direction. Those individuals who understand and are applying the vision need to be empowered as partners to help spread the message throughout the team. Not everyone is going to respond to you as a leader and your style in the same way, within this group of early adopters find ways to leverage that momentum to help bring team members who are struggling to understand and/or apply into the fold.
An individual who doesn’t understand the vision but has chosen to give the process a chance (Understand - / Apply +). Some people trust the leader but don’t quite get the process or vice versa, they understand the goal of what the team is trying to achieve but they don’t yet trust the leader (the next quadrant). There are many people who are good employees but may not connect with a particular leader or may not be a good long term fit for a culture, of course the best combination is someone who gets in and is passionate about moving the mission forward but don’t overlook those who didn’t understand the vision after one power point presentation.
An individual who understands the vision but has not chosen to follow and apply the process (Understand + / Apply -). This group sees the vision and can wrap their mind around it but either they don’t agree with the direction or they don’t trust the leaders or the process. Often a seasoned employee who has seen many vision and values changes may be in this camp, “I’ve seen this before, this will last three months.” There are also individuals who are loyal to the company but believe strongly in the good ol’ days as being the best days and like many are resistant to change. The question is whether these individuals can be won over and will take that positive sense of loyalty and buy into the new direction. Leaders have their work cut out to discern whether there is value in investing in winning these team members over. Often those who are the most resistant initially but are won over will be some of your strongest proponents in the future.
An individual who does not understand the vision and has chosen not to apply the process (Understand - / Apply -). While these current team members likely aren’t a good fit for the long term, a leader should dig beneath the surface to determine whether individuals aren’t buying in because they are against the process or they are some combination of the two prior quadrants. Often those who were strong “leaders” from within the team for a prior culture or process will be resistant to changes because there is fear about their position within the new direction. For those who can change there is a role on the team, for those who cannot we can have discussions about assisting them to find a team where their values are a better fit.
When you are in a leadership role and are working towards a new direction or are taking over a team that is new to you, there will always be a level of resistance. Push back is natural, it is likely part of why you were able to develop yourself into a position as a leader. Growth as an organization does not happen unless someone is willing to say – what we are doing either isn’t working or will not be sustainable over time. If we want different results we will have to do things differently. The key as a leader is to work towards building clarity in the vision, consistency in the pursuit and accountability in the culture. You cannot forge forward without your team unless you want to be a company of one forever, you must learn to communicate and inspire individuals to understand and apply the vision (Read more on developing Emotional Intelligence or EQ - HERE). As you do so, understand that not all resistance is negative, much of it is part of the process and working through it will help you develop into a stronger leader and your team as a stronger unit.
Leadership is leading.
Jon Isaacson. Green belt in the puzzle art of business. Helping people clarify their vision, optimize productivity & follow through w/ creative solutions #MTWSL
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